Refund Policy

Our primary goal is to make all of our customers 100% satisfied.

Exchange (if applicable)

Not the correct size? Let us know! 
You have up to 15 days to get correct exchange absolutely free!  Isn't that amazing?

Note: You can only request exchanges within 90 days of post delivery of order.

Returns

Our standard return policy lasts 90 days. If 90 days have gone by since your delivery, typically we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Gift cards cannot be returned.

To complete your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 90 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
It may take some time before your refund is officially posted.
If you’ve not received your refund within 2 weeks, please contact us at support@sednoa-shoes.com.

Exchanges (if applicable)
We only replace items within 15 days if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@sednoa-shoes.com and we'll revert you the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.